Welcome to the Distinctive Cleaning website terms and conditions for use (“terms”).
These terms apply to the use of this website and by accessing this website and/or making a booking for services you agree to be bound by the terms set out below. If you do not agree to be bound by these terms please do not use our website.
Before you place an order with us, if you have any questions relating to these terms please contact our customer service team by email email@example.com or by phone at 0800 689 4085.
“Booking” means a booking for Services made by You on our Website
“Services” means cleaning services;
“Our Cleaner” means a cleaner or other home services provider available through our Website;
“We/us” means Distinctive Cleaning;
“Website” means the website located at www.distinctivecleaning.co.uk or any subsequent URL which may replace it;
“You” means a user of this Website.
2. Use of the website
You are provided with access to this Website in accordance with these Terms and any Booking made by you must be placed strictly in accordance with these Terms.
2.2.1 By registering as a user of our Website, you warrant that:
(a) the personal information which you provide when you register as a user and/or make a Booking is true, accurate, current and complete in all respects; and
(b) you will notify us immediately of any changes to this personal information by contacting our customer service representatives by email at firstname.lastname@example.org or by phone.
2.2.2 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
2.3 Our rights
We reserve the right to:
(a) modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
(b) change these Terms from time to time as explained below. If you do not agree to such amended terms, you must stop using the Website. If you continue to use the Website you will be deemed to have accepted the amended terms.
3.1 We have a £5m public liability insurance. There are excesses of at least £250, depending on the specific type of claim, which will be at your cost. Please email us at email@example.com for more information on this.
4. Booking Services
4.1 By placing an order through our Website, you warrant that you are: legally capable of entering into binding contracts, and at least 18 years old.
4.2 After placing an order, you will receive an email from us acknowledging that we have received your Booking Request. Please note that this does not mean that your Booking has been accepted. All Bookings are subject to acceptance by us, and we will confirm such acceptance to you by sending you a further email to confirm the Booking (the “Booking Confirmation”). The contracts between us and you will only be formed when we send you the Booking Confirmation.
4.3 When you sign up for the Service, you can opt in to receive SMS Messages in order to keep you informed about your Clean. You can opt out of this anytime.
4.4 You agree that you will not seek to book any services from any Distinctive Cleaning Cleaner other than via our website for the duration of this agreement and in the 3 months after termination of this agreement.
5. Price & Payment
5.1 The price of any services will be as quoted on our website, except in cases of obvious error or if the home is not in standard condition (e.g bio hazard, hoarding etc).
5.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already been sent to you with a Booking Confirmation.
5.3 Every effort has been made on this website to ensure that making a booking is secure via our payment provider Stripe. We cannot be responsible for fraudulent use on our website of a lost payment card.
5.4 You must maintain a valid payment card with us. You must inform us immediately if your payment card details are no longer valid.
5.5 You authorise us to seek pre-authorisation of your payment card. You also authorise us to charge your payment card in full after the clean has been completed, the day of the scheduled booking.
5.6 If any amount due by you is unpaid after the day of the scheduled Booking, we may charge a £35 late fee/administration fee.
6. Bokking cancellation by us
6.1 If you violate any of the terms, your permission to use the services and website will automatically terminate.
6.2 We reserve the right to cancel any booking without notice or cause.
7. Booking cancellation by you
7.1 You may cancel a booking up to 5pm the day before your scheduled clean either by logging into your Distinctive account, by email to firstname.lastname@example.org or by calling 0800 6894 085 in which case the booking will not be charged.
7.2 For cancellations made after 5pm the day before your scheduled clean we will charge you a £30 late cancellation fee. If you subsequently re-book your clean half, or the full amount of this cancellation fee will be credited to you against your next service.
8. Distinctive Cleaning website
8.1 We are not a booking agency. Our cleaning technicians are employed by Distinctive Cleaning Ltd. Our contract with you is limited to provision of use of our Website.
8.2 Your Cleaner is responsible for providing the Services to you and you have a direct contract between you and the Distinctive Cleaning Cleaner concerning the provision of Services.
8.3 We review applications, conduct interviews and undertake other checks of Distinctive Cleaners, with some of this process reliant on information from or undertaken by third parties. You acknowledge that we do not and cannot guarantee the accurateness or completeness of such checks, whether conducted by us or by third parties.
8.4 You acknowledge that you use Distinctive Cleaning Cleaners at your own risk. You agree to provide a safe working environment for Distinctive Cleaning Cleaners and to take appropriate precautions to supervise Distinctive Cleaning Cleaners.
9. Third party links
Links to third party websites on the website are provided solely for your convenience. If you use these links, you leave the website. We have not reviewed any of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.
11.1 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the services you purchased in the previous six months.
11.2 This limitation does not include or limit in any way our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
11.3 We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited: to loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; or, waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise.
11.4 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your booking and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
12. Events outside our control
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”).
12.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or transport access, flood, fire, explosion, acts of terrorism or accident.
12.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
13.1 Intellectual property and right to use
13.1.1 Unless otherwise stated, the copyright and other intellectual property rights in the content on the website are owned by us or our licensors. Any access or use of the website for any reason other than your personal, non-commercial use is prohibited.
13.1.2 No part of the website may be reproduced in any other website or included in any public or private electronic retrieval system or website without our prior written permission.
13.1.3 You acknowledge and agree that the content contained within the website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited.
13.1.4 You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
13.1.5 You may provide the us with information and feedback regarding the features and performance of the Service, including reports of failures, errors, or other malfunctions you encounter on the Service along with any associated error messages (the "Feedback"). Feedback provided to Distinctive Cleaning may be used by us to improve the Service, and accordingly, you hereby grant Distinctive Cleaning a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and otherwise exploit such Feedback without restriction.
13.1.6 If you publish any content on our website, such as images, videos, reviews, comments, ratings, profiles or listings, you grant us a worldwide, perpetual, non-exclusive, royalty-free licence to copy, alter, adapt or display such Content on our website.
13.2 Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
13.3 Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to Distinctive Cleaning. We may give notice to you at either the email or postal address you provide to us when making a Booking, or as specified above. Notice will be deemed received and properly served 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.
13.5 Transfer of rights and obligations
13.5.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
13.5.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
13.5.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be sever-able from these Terms and shall not affect the validity and enforce-ability of any of the remaining provisions of these Terms.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
13.8 Entire Agreement
These Terms and any document expressly referred to in them constitute the entire agreement between us with respect to the subject matter of any contract and supersede any previous communications or agreements between us.
13.9 Our Right to Vary these Terms
We have the right to revise and amend these Terms from time to time. You will be subject to the policies and Terms in force at the time that you book Services from us. Please regularly check on our Website for new versions.
These Terms and the Contracts shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. Any dispute or claim arising out of or in connection with the Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13.11 Contact Information
We can be contacted by phone on our freephone 0800 689 4085 or our local number on 01323 400 477, by emailing our main email email@example.com or our accounts department at firstname.lastname@example.org
14. The Distinctive great clean guarantee
14.1 Conditions to the guarantee.
14.1.1 Where possible, Distinctive Cleaning cleaners will collect your signature on your checklist to verify that you are happy with your clean. In signing the checklist you confirm that your are satisfied with your clean. In signing the checklist you have accepted your clean, meaning the Distinctive Cleaning guarantee is complete, as you have stated that you are satisfied. Where a signed checklist is not applicable a verbal acceptance can also be used with a 'walk through' with our cleaning technician. Again this would be accepted as satisfied with the cleaning we provide.
14.1.2 Any unsatisfactory must be reported within 24 hours of the service being performed. Failure to inform Distinctive Cleaning within this time period will nullify the Distinctive Cleaning guarantee.
14.1.3 Distinctive Cleaning may request the customer to supply photographs taken before this 24 hour time period elapses, detailing the inadequate service as proof. Refusal to provide this proof, if requested will nullify the Distinctive Cleaning guarantee.
14.1.4 Before discussing any partial or full refund, Distinctive Cleaning may choose to send a service provider back to the property to repeat the service. Failure to accept this repeat service will nullify the Distinctive Cleaning guarantee.
14.1.5 Distinctive Cleaning will seek to establish a fair price for service based upon what items on the checklist were completed, and what tasks were not completed.
14.1.6 Any refund comes with the conditions attached. No feedback will be left in any publicly accessible place. Upon discover of this, Distinctive Cleaning is entitled to reverse any refund applied.